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Delivery Times PDF Print E-mail
Written by Administrator   
Tuesday, 18 May 2010 12:09

What are you post and packaging charges?

 

All orders above €35 are delivered free of charge. Otherwise we operate the following fees.

 

Delivery: Answers

 

1) Postage & Packaging

Unless otherwise specified, all orders will be sent by An Postfirst class delivery for a €5.00 carriage charge and packages are of mailbox opening size.
Recorded or Special delivery can also be requested for an additional fee at the time of ordering. Please see the table below for delivery options and costs.

2) Delivery Of Your Order

All orders are given the same 100% detail and attention. We aim to process all orders on the same day as being received. Confirmation of acknowledgement of receiving your order will be sent to your e-mail address, the instant your order has reached us. Our intent is to deliver all spectacle orders within 10 working days of receipt, and 28 days at the latest. High index and other personal options may add a few days to this. You may monitor your order at any time by e-mailing (order status). Contact lenses will be dispached as soon as verification of your in date current contact lens precription is provided to us. Stock contact lenses will be dispached within 7 days. Where we have to order contact lenses there may be a delay. If this happens we will iform you. All contact lens orders will have a maximum waiting time of 28 days.

3) Order Tracking

Our normal ordering process ensures that you are kept fully informed on the progress of your order. However, if you'd like to know what the specific status of your order is, please complete our simple Order Status form, which will require your e-mail address and order ID reference.
In our quest for 100% customer satisfaction, we aim to send you the glasses as soon as possible. If the glasses are in stock they are ready for shipment within a few days. Otherwise we must order the glasses from the manufacturer, which usually takes 2 – 10 working days. In the rare event of a problem occurring, the manufacturer will inform us of the delay and we, in turn, will inform you by e-mail as soon as possible.

How long will it take to get my glasses?

We process the order as soon as we receive it. Our terms and conditions state to allow up to 28 days for delivery but generally we aim to be quicker than that. We state this to allow time for any supplier delays or any difficulty obtaining complex lenses. In general we hope to have your glasses dispatched to you within a few days. We post them to you in a package that fits through a normal size letterbox. If you live in parts of the world with poor postal services we cannot guarantee exact delivery times.


 

Do you ship to APO/FPO addresses or other P.O. Boxes?

 

Sorry, we currently don’t accept these addresses. Please use other physical address.

 

Delivery

 

 

Q: How long will my glasses take ?

 

A: We aim to process all orders as soon as they are accepted, you will receive an acknowledgement of your order by e-mail as soon as your order reaches us. We aim to deliver all orders within 14 working days and 28 days for more complex orders.

Q: How long will my contact lenses take?

A: Once you have verified you have a valid in date contact lens prescription from your optician or optometrist we will process your order. In stock lenses we aim have your lenses delivered within seven days. If it is a non stock lens type we aim to deliver the order within 28 days. In practice we achieve faster delivery times but we may in some cases be restricted due to supplier constraints. 

Q: What are the post and packaging costs ?

 

A: Unless otherwise specified, all orders will be sent first class by royal mail or An Post at a charge of €5.00 per order. Orders above €35 will be free post.

 

Service

 

We aim to despatch all orders within seven days. Your glasses are going to be individually made to your specification we want to to do it well.

Your business means a lot to us and we do not want to lose it. Please feel free to Contact us if you need further information.
Last Updated on Friday, 23 July 2010 23:18
 
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